Refund policy

90 Day Standard Return Policy

If you're not completely satisfied with your purchase, you can return it within 90 days of receiving your order for a refund or exchange. Here's how it works:

  1. Request a Return: Email us at support@noovahealth.com to get started. This is required.
  2. Return Shipping: All returns must be shipped to our international fulfilment centre in China. Return shipping costs are the customer's responsibility and are non-refundable. All original items included with your purchase must be returned.
  3. Provide Tracking: Include a valid tracking number with your return so we can process your refund.
  4. Refund Processing: Once we receive and inspect the return, we'll issue an approved refund to your original method of payment.

Feel free to reach out with any questions about your return at support@noovahealth.com

Damaged Product Policy

If your product arrives with a manufacturing defect or damage, email us at support@noovahealth.com with a photo or video clearly showing the problem, and we will arrange a replacement or a full refund, whichever you prefer.

Note: For damaged or faulty items, we cover all return shipping costs.